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  • eBook:Hello!

    Hello!

    And Every Little Thing That Matters
    Kate Edwards
    978-1-137-48971-5
    2016
    Edition 1
    • Kate's knowledge of restaurants is unmatched by anyone I've ever worked with. She has an unerring ability to solve problems and is always an enormous pleasure to work with. Keith McNally, Proprietor – Balthazar
    • Kate helped us to relaunch The Palm Court at The Plaza Hotel. Her knowledge, pride, passion and expertise are truly outstanding!' Shane Krige, General Manager The Plaza Hotel
    • Kate's professionalism was key in righting a ship that needed direction and thanks to her efforts Le Cirque is receiving the praise that it merits; we will always recognize that.' Marco Maccioni, CoOwner Le Cirque
    • Working for some of the biggest names in the service industry: Balthazar, French Laundry, Per Se, La Cirque, this author can give insights into how they amazing restaurants were successful… and of course the secret is that they know how to treat their customers. Not only will the reader learn the most successful insights on customer service success, but she will take you behind the scenes of some of the most gossiped about establishments in New York City
    • Every couple of years there is a runaway successful customer service book, from The Nordstrom Way, to Hug Your Customers, to The Gold Standard. This book fits that category perfectly; using examples from the biggest service of all, restaurants, this book exemplifies how customers matter more than almost anything else in business. How else can you get a customer to spend so much money on a 2 hour dining experience where the most memorable aspect is the 'experience' rather than the food specifically?
    €60 €54
    10% OFF

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