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  • Selected papers of the 3rd International Conference of Serviceology
    Yuriko Sawatani; James Spohrer; Stephen Kwan; Takeshi Takenaka
    978-4-431-56074-6
    2017
    Edition 1
    • Includes chapters related to diverse research fields, such as engineering, marketing, and economics
    • Presents not only academic theories but also industrial practices
    • Provides many service cases from both the manufacturing and service industries

    €400

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