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  • Key Performance Indicators in the ICT Industry
    Tatjana Samsonowa
    978-3-7908-2762-0
    2012
    Edition 1
    • Five-level Performance Management Model
    • Recommendations and guidelines for the development of a Performance Management System
    • 8 case studies of ICT companies, where more than 70 personal interviews with senior decision makers were made
    • Database of 30 organizational research goals,11 performance clusters,37 KPI classes and 164 different key performance indicators
    • Includes supplementary material: sn.pub/extras

    €180

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