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Business-Process-Management-Studie – Status quo und ErfolgsmusterElke Brucker-Kley; Denisa Kykalová; Thomas Keller978-3-662-55705-12018 Edition 1- Enthält detaillierte Fallstudien aus 5 Unternehmen
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- Ergebnisse einer Online-Befragung zum Stand der Ausrichtung des Prozessmanagements und zum Methoden- und Werkzeugeinsatz bei Unternehmen
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