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Wie Sie anspruchsvolle Kunden zufrieden stellen und Reklamationen erfolgreich behandelnWolfgang H.C. Junge; Martina Junge978-3-322-84770-62003 Edition 2- Konkrete Anleitung für den souveränen Umgang mit schwierigen Gesprächspartnern und -situationen
€220 €19810% OFF