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  • The Business Case for Customer Satisfaction
    Bernd Stauss; Wolfgang Seidel
    978-3-319-98705-7
    2019
    Edition 2
    • Presents a unique and comprehensive complaint management concept which is used and has proven its worth in practice for many years
    • Illustrates the design of a target system and definition of key performance indicators for management and controlling processes
    • Provides numerous best-practice 'spotlights', cases and check lists

    €180

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