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  • Robert J. Moore; Margaret H. Szymanski; Raphael Arar; Guang-Jie Ren
    978-3-319-95579-7
    2018
    Edition 1
    • Explores the intersection of UX design and conversation science
    • Demonstrates a new approach to UX design for conversational interfaces, both voice- and text-based
    • Contains contributions from researchers across academia and industry
    • Provides case studies that put conversational UX design principles into practice
    • Addresses fundamental issues in conversational agent development: Agent Knowledge, Agent Misunderstanding and Agent Design

    €320

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