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  • A Strategic Approach from Design to Evaluation
    Francesca Foglieni; Beatrice Villari; Stefano Maffei
    978-3-319-63179-0
    2018
    Edition 1
    • Explains design of a service step by step
    • Highlights the importance of service evaluation in supporting service design and fostering innovation
    • Provides service design and evaluation tools suitable for practitioners, companies, and public administrations
    • Includes supplementary material: sn.pub/extras
    €130 €117
    10% OFF

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