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  • Strategy and Tools for Continuous Improvement
    Marta Peris-Ortiz; José Álvarez-García
    978-3-319-06453-6
    2014
    Edition 1
    • Presents the latest research on TQM applications across different sectors such as customer service, human resources management and cost control
    • Demonstrates how successful implementation of TQM can impact performance, productivity and innovation
    • Includes contributions focused around case studies from industrial and tourism sectors
    • Includes supplementary material: sn.pub/extras

    €180

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