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  • Why Time Matters to Customers
    Sarah Evans-Howe
    978-3-032-07465-2
    2025
    Edition 1
    • The only book that uniquely considers the role of temporality in consumption
    • Introduces a new model of temporality which benefits service organisations in order to improve customer experience
    • Provides a coherent way to explain the importance of consumer perceptions of temporality in consumption experiences

    €240

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