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  • The Next Frontier of Competitive Advantage
    Jagdish N. Sheth; Varsha Jain; Emmanuel Mogaji; Anupama Ambika
    978-3-031-37097-7
    2024
    Edition 1
    • Covers the role of customer-centric, digitized customer service in the well-being of all stakeholders
    • Introduces the viewpoints and frameworks to be considered for customer service in a post-pandemic world
    • Identifies opportunities for further research

    €360

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