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  • Concepts, Empirical Examples and Challenges
    Gustaf Juell-Skielse; Ida Lindgren; Maria Åkesson
    978-3-030-92644-1
    2022
    Edition 1
    • Introduces service automation using software robots and artificial intelligence in the public sector
    • Provides knowledge, examples and guidelines for the adoption and use of service automation
    • Combines conceptual and empirical advances from social as well as technical perspectives

    €300

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