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  • A Step-by-Step Framework
    Thomas Suwelack; Manuel Stegemann; Feng Xia Ang
    978-3-030-92458-4
    2022
    Edition 1
    • Provides a hands-on guide to the key levers, tools and methods for creating a positive customer experience
    • Integrates concepts from the fields of design, psychology and digitization
    • Offers a structured approach through the systematic combination of relevant modules and tools

    €74

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