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  • Solving Customer Problems
    Boris Galitsky
    978-3-030-61641-0
    2021
    Edition 1
    • Introduces a number of dialogue management algorithms to drive a user through multiple ways of solving his problem
    • Explains how to detect misinformation, fake content and deception relying on discourse analysis of text
    • Provides hands-on information on how to build components for a complaint management system
    • Includes an analysis of flaws and deficiencies of a customer support organization

    €300

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