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Smart Service Management

Design Guidelines and Best Practices

Maria Maleshkova; Niklas Kühl; Philipp Jussen

978-3-030-58182-4

2020
Edition 1
- Presents the main theoretical foundations as well as specific guidelines and practically proven methods on how to design smart services
- Provides an overview of the possible implementation architectures and shows how smart services can be realized with specific technologies
- Shows four specific use cases that detail how smart services have been realized in practice and what impact they have within the businesses
- Written for industry-focused readers from middle management in business development, product management, strategy, and development to Chief Digital Officers
€114 €103
10% OFF

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