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  • Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA
    Jim Spohrer; Christine Leitner
    978-3-030-51057-2
    2020
    Edition 1
    • Reports on smarter and wiser service systems
    • Highlights the need to consider human factors when designing innovative service systems
    • Addresses issues concerning governance, privacy, and the ethics of service systems

    €280

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