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  • A Guide to Finding and Fixing Service Delivery Problems
    Beatriz Muñoz-Seca
    978-3-030-14088-5
    2019
    Edition 1
    • Follows on from the author's previous book, How to Make Things Happen (2017)
    • Provides practical actions, frameworks and real life examples
    • Takes a personal and approachable style to analyse how four companies have utilised and adapted the author's model

    €70

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