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  • Theory, Concepts, Practice
    Mario A. Pfannstiel; Christoph Rasche
    978-3-030-00749-2
    2019
    Edition 1
    • Examines the nature of service design and service thinking in healthcare and hospital management
    • Highlights healthcare services that are desirable for customers, and effective for healthcare providers
    • Discusses service-oriented innovations, strategic shifts and policymaking in the healthcare and hospital sector

    €170

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