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  • Haluk Demirkan; James C. Spohrer; Vikas Krishna
    978-1-4419-7904-9
    2011
    Edition 1
    • Enables the reader to design, improve and scale service systems for practical business and societal purposes
    • Presents contributions from cross-disciplines and multiple angles
    • Provides a wealth of key concepts in the development of service science advancement
    • Includes supplementary material: sn.pub/extras

    €180

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