"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-8350-9447-5","Customer Processes in Business-to-Business Service Transactions",,"Janine Frauendorf; Prof. Dr. Michael Kleinaltenkamp",2006,"1","https://doi.org/10.1007/978-3-8350-9447-5",100,""