"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-8350-9394-2","Strategische Planung im Beschwerdemanagement",,"Martin Mende; Prof. Dr. Bernd Stauss",2006,"1","https://doi.org/10.1007/978-3-8350-9394-2",378,""