"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-8349-8930-7","Erfolgreiches Beschwerdemanagement","Wege zu Prozessverbesserungen und Kundenzufriedenheit","Oliver Ratajczak",2010,"1","https://doi.org/10.1007/978-3-8349-8930-7",234,""