"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-8349-6222-5","Gerechtigkeit bei der Beschwerdebehandlung","Der moderierende Einfluss von Kunden- und Situationsmerkmalen","Holger Roschk",2011,"1","https://doi.org/10.1007/978-3-8349-6222-5",197,""