"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-8348-9732-9","Oracle CRM - Best Practices","Wie Sie CRM nutzen, um Kunden zu gewinnen, zu binden und Beziehungen auszubauen","Mario Pufahl; Lukas Ehrensperger; Peer Stehling",2010,"1","https://doi.org/10.1007/978-3-8348-9732-9",29,""