"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-663-13219-6","Kundenzufriedenheit","Konzepte — Methoden — Erfahrungen","Hermann Simon",1997,"2","https://doi.org/10.1007/978-3-663-13219-6",201,""