"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-663-10592-3","Kundenorientierte Unternehmensführung","Kundenorientierung - Kundenzufriedenheit - Kundenbindung","Hans-H. Hinterhuber; Kurt Matzler",2000,"2","https://doi.org/10.1007/978-3-663-10592-3",187,""