"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-658-27016-2","CRM goes digital","Digitale Kundenschnittstellen in Marketing, Vertrieb und Service exzellent gestalten und nutzen","Martin Stadelmann; Mario Pufahl; David D. Laux",2020,"1","https://doi.org/10.1007/978-3-658-27016-2",234,""