"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-658-06579-9","Der Einfluss des Kundenverhaltens auf die Kundenzufriedenheit","Eine Untersuchung des Kundenkontakts aus der Anforderungen-Ressourcen Perspektive","Marei Bednarek",2014,"1","https://doi.org/10.1007/978-3-658-06579-9",168,""