"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-642-56593-9","Electronic Customer Care","Die Anbieter-Kunden-Beziehung im Informationszeitalter","Andreas Muther",2001,"3","https://doi.org/10.1007/978-3-642-56593-9",140,""