"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-642-33992-9","Qualitätsmanagement für Dienstleistungen","Handbuch für ein erfolgreiches Qualitätsmanagement. Grundlagen - Konzepte - Methoden","Manfred Bruhn",2013,"9","https://doi.org/10.1007/978-3-642-33992-9",304,""