"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-642-17107-9","Customer Relationship Management strukturiert dargestellt","Prozesse, Systeme, Technologien","Jörg Schumacher; Matthias Meyer",2004,"1","https://doi.org/10.1007/978-3-642-17107-9",252,""