"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-642-17007-2","Dienstleistungsmanagement","Erfolgreicher Einsatz von prozessorientiertem Service Level Management","Avy Ellis; Michael Kauferstein",2004,"1","https://doi.org/10.1007/978-3-642-17007-2",197,""