"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-322-99411-0","Dienstleistungsqualität","Konzepte - Methoden - Erfahrungen","Manfred Bruhn; Bernd Stauss",1995,"2","https://doi.org/10.1007/978-3-322-99411-0",187,""