"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-322-97871-4","Dynamik von Kundenerwartungen im Dienstleistungsprozess","Konzeptionalisierung und empirische Befunde","Mark Richter",2005,"1","https://doi.org/10.1007/978-3-322-97871-4",294,""