"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-322-92002-7","Customer Relationship Management","Mit dem richtigen CAS/CRM-System Kundenbeziehungen erfolgreich gestalten","Wolfgang Schwetz",2000,"1","https://doi.org/10.1007/978-3-322-92002-7",173,""