"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-322-91158-2","Dienstleistungsqualität","Konzepte — Methoden — Erfahrungen","Manfred Bruhn; Bernd Stauss",2000,"3","https://doi.org/10.1007/978-3-322-91158-2",220,""