"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-322-89041-2","Call Center Benchmarking","Was die Besten anders machen und wie Sie davon profitieren können","Anton Meyer; Roland Kantsperger",2005,"1","https://doi.org/10.1007/978-3-322-89041-2",201,""