"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-322-86632-5","Kommunikationsqualität in persönlichen Kundenbeziehungen","Konzeptualisierung und empirische Prüfung","Astrid Frommeyer",2005,"1","https://doi.org/10.1007/978-3-322-86632-5",265,""