"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-322-84770-6","Kundengespräche souverän meistern","Wie Sie anspruchsvolle Kunden zufrieden stellen und Reklamationen erfolgreich behandeln","Wolfgang H.C. Junge; Martina Junge",2003,"2","https://doi.org/10.1007/978-3-322-84770-6",198,""