"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-319-98705-7","Effective Complaint Management","The Business Case for Customer Satisfaction","Bernd Stauss; Wolfgang Seidel",2019,"2","https://doi.org/10.1007/978-3-319-98705-7",180,""