"eBook ISBN","Title","Subtitle","Authors/editors","Copyright year","Edition","DOI","Price (EUR)","Additional info"
"978-3-319-00324-5","An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry",,"Alireza Faed",2013,"1","https://doi.org/10.1007/978-3-319-00324-5",252,""